There are considerable benefits to be gained from introducing a best practice based service management approach across the enterprise, but implementing and managing such a system efficiently is often a daunting task.
In order to deliver any service consistently, it is essential to ensure that the service is presented in a way that the business can easily consume, and in the language that they understand around processes that are familiar to them.
Alemba promotes a building block approach to ESM, providing a simple pathway to on-board business services in a structured and repeatable way.
Facilities management practitioners often rely on numerous systems, processes and tools to manage facilities requests, maintenance and operations.
Using a service management tool to manage day to day requests and incidents can aid effective facilities management, ensuring speedy service delivery as well as improved accountability and transparency.
Alemba’s Facilities Management capabilities allow facilities managers to better manage resource utilisation, cost control and evaluate the performance of facilities services.
Alemba’s capabilities include:
The deliverables in this bundle are all provided leveraging out of the box capabilities in version 9 of vFire.
|vFire Self Service Portal for Facilities – new portal or amended existing portal with facilities service catalogue requests||Please consult your Account Manager for pricing details|
|3 Pre-defined service catalogue entries and linked knowledge based articles||Personalisation (tweaking) of the 3 service forms||Configuration of Automation rules for service requests.||Enablement of mobile device application for the field team.||Configuration of a facilities managers dashboard||Configuration of a facilities workload dashboard||Scheduled facilities management KPI report||Walk through of the Configured Facilities system|